FAQ’s
Frequently asked question (FAQ)
We are a wholesaler and only sell our products to the dealers in the industry, developers, retailers, contractors, architects, and designers. You may contact our team via email or by phone. Please have your reseller permit and contractor licenses ready when applying as a BASIKWALL dealer. It will take 1-4 business days for our management to review the information.
For homeowners or end-users, you may find a dealer near you (www.BasikWall.com/find-a-dealer/) or contact BASIKWALL for help.
Yes, we have hundreds of specifications of glass wall systems and bi-fold doors and windows in stock.
Do not use a power washer. Power washers have a highly pressurized spray that can damage glass patio doors. They can cause water penetration, remove paint, and may also damage the seal around your doors.
Pressure washing is something that you should be very wary of when cleaning Aluminum, UPVC and glass. The force exerted by a pressure washer can be incredibly strong, and it can easily damage your doors and windows if you point the stream of water directly at the door or window and are too close to it at the time. Rather than using a pressure washer, it’s much safer (and generally the same amount of effort) to use a simple telescopic hose to clean windows that are higher up, and clean doors with a simple sponge and chamois cloth.
Yes, our folding doors, glass wall systems or bi-fold doors are constructed with double-layer tempered and Low-E (i.e., low emissivity glass).
Our products are easy to maintain and care for. Please visit our Care & Maintenance page for more information (www.BasikWall.com/care-maintenance/) or you can search for more tips and suggestions using major online search engines (google.com, yahoo.com, etc.).
Retractable insect screens are an option to accommodate the folding doors, glass wall system or bi-fold doors. We offer two type of screen, retractable screen and pleated screen (by brio). Please consult your dealer for latest pricing and lead time.
With a pivot door, the pivot box is located in the center of the door frame and so it creates a really different entrance to the home. We create a build-out around the existing frame so that a fly or security screen can be fitted.
Pivot doors look like conventional doors, but with one main difference: they don’t hang from the side of the door frame by hinges. Instead, they are supported on pivots that are mounted at the bottom and the top of the door. A pivot door does not need a frame and its weight is supported by the pivot.
Pivot front doors can be as big as you like and certainly far bigger than a standard door. Our standard doors are up to 1,500mm (59.06”) wide and 3,000mm (118.11”) tall. In fact, they have to be a minimum of 1,000mm (39.37”) wide to work. In Custom Design, we can go up 23ft, 7ft wide.
Ordering discontinued products are treated as made-to-order or custom products. However, the color discrepancy and specification might not be exactly the same as the original product(s).
Yes, replacement parts can be ordered before discontinuing the specification or model.
Our products are made out of industry-grade aluminum and coating. We have varies material for different product lines, please consult your with our sales team.
Yes, we deliver our products locally. The delivery fee is charged per distance.
It is normal that Insulating glass with Low-E coatings exhibits a blue-gray “haze” under certain viewing conditions. Particularly when the Low-E glass is partially in direct sunlight and partially in shade, a haze will be visible in the sunlit portion of the glass when viewed from the interior.
Low-E coatings have become so popular because of performance benefits –heating and cooling cost savings, greater occupant comfort, reduced fading of interior fabrics and wood floors.
As with all glass, there is the potential for the double glazing to display a ‘blue haze’ at certain times throughout the year, either when the sun is at a particular angle or when viewed under some lighting conditions. Haze can appear blue in colour and looks similar to a transparent film or a cloudy effect on the glass. It can give the impression that the glass is faulty but it isn’t. It’s a natural occurrence due to the thermal coating and nothing that Safe Style can rectify. It will not cause any permanent damage; it is the product we sell/supply.
References
Our products are stretch-wrapped and strapped securely on an A-frame on top of a 96” x 48” pallet/skid. The door frames are securely placed in a heavy-duty long tube-shaped cardboard box or in a carton box.
Yes, you may contact your trusted local dealer or contractor to contact BASIKWALL to set up an account with BASIKWALL to order our products.
BASIKWALL Door & window systems are sold through network Dealers & Distributors. If you cannot find a dealer in your area, you contact us to setup an account.
After you become a BASIKWALL dealer, the product literature and price list will be sent to you. You may also get quotes and place purchase orders after logging in to our website (www.BasikWall.com).
We offer made-to-order or custom products to meet special requests. The typical time frame is approximately 8-10 weeks. (Due to Covid-19, the time may be 2-3 weeks longer).
BASIKWALL is a wholesaler. We don’t offer installation. Please ask our sales team for list of preferred installer in your area.
Yes, we offer an extensive pricing plan for large volumes, such as for hotels, resorts, multi-unit condos, etc. Please consult with your sales rep or account manager for detail.
We may not be able to accommodate all the hardware in the market due to the vast shapes and forms. We will look at each individual circumstance to find the best solution.
Yes, you may cancel products and orders that haven’t entered our ordering system. You must inform us of your decision in writing.
Yes, we offer a 10-year limited warranty on workmanship and materials. Please visit our Warranty page for more information (www.BasikWall.com/warranty).
Yes, all of our products are certified and accredited, such as ANSI, INTERTEK, NAMI, NFRC, SGS, etc.
Our standard door and window frames are mostly black or white. Special colors can be made-to-order with a longer lead time.
BASIKWALL Office, Showroom and warehouse are located at 434 S Abbott Ave, Milpitas, CA, 95035. Our hours are Mon.- Fri. 9am-5:30pm, Sat. 10am-3pm, & closed on Sunday and holidays. Or you can find a dealer with a display near you (www.BasikWall.com/find-a-dealer/).
Custom and Built-to-order products are estimated to arrive between 8-10 weeks. (Due to Covid-19, the time may be 2-3 weeks longer.) For more accurate estimate to ask your sale rep for more detail.
Our in-stock products usually take 2 days for handling and packaging. However, based on the workload, we sometimes expedite the process for immediate requests.