Customer Service Request
BasikWall Doors has comprehensive technical, installation adjustment, and troubleshooting resources readily available: See our Installation resources and Technical Specifications. We encourage customers to refer to these resources prior to contacting us or your BasikWall Dealer. Services outside of BasikWall warranty will be subject to a service fee.
Most issues encountered can be resolved quickly. And most dealers and distributors of BasikWall Products have factory-trained Certified Installers and service technicians who can provide onsite suport. BasikWall also has factory-trained Independent Certified Installers and technicians in various areas to support your service needs.
For those issues that cannot be resolved easily and require additional assistance, please complete the Customer Service Request Form and fax to the dealer where you purchased your BasikWall product or submit to BasikWall.
BasikWall doors will only share your information with select Preferred Dealers for the purpose of responding to your request.
Please allow 2-3 business days to respond from our team.